Photo by Richard Hurd
Chamber Events Calendar
Grow your network effect
Chance, opportunity and prosperity favor the connected. Through our events, programs and resources, the Chamber is providing value to our members as a connector to ideas, people and business.
Work Like You Own It
Name:
Work Like You Own It
Date:
July 19, 2012
Time:
8:30 AM - 12:00 PM CDT
Event Description:
This half day session provides a terrific introduction to
the mindset, habits, and skills for line staff to work with a
sense of ownership and pride.
Dr. Bryan K. Williams is a consultant, trainer and author focusing on
the areas of service excellence & organizational effectiveness. Bryan
previously worked with the world-renowned Ritz-Carlton Hotel
Company as the Global Corporate Director of Training and
Organizational Effectiveness. Over the last few years, Bryan has
worked with over 100 organizations in industries ranging from Health
Care to Real Estate to Luxury Hotels and Restaurants. His passion is
“to serve others so they may better serve the world.”
Bryan will review the work habits and
approach to service that world-class
employees have. Special emphasis will be
placed on Six Habits of Service
Superstars. All attendees will leave this
session will practical and applicable tools
/ concepts to use immediately.
The Six Habits:
o How (and who) will I “wow” today?
o Identify customer preferences
o Give teammates recognition
o Be an ambassador
o Develop personal service standards
o Own complaints
the mindset, habits, and skills for line staff to work with a
sense of ownership and pride.
Dr. Bryan K. Williams is a consultant, trainer and author focusing on
the areas of service excellence & organizational effectiveness. Bryan
previously worked with the world-renowned Ritz-Carlton Hotel
Company as the Global Corporate Director of Training and
Organizational Effectiveness. Over the last few years, Bryan has
worked with over 100 organizations in industries ranging from Health
Care to Real Estate to Luxury Hotels and Restaurants. His passion is
“to serve others so they may better serve the world.”
Bryan will review the work habits and
approach to service that world-class
employees have. Special emphasis will be
placed on Six Habits of Service
Superstars. All attendees will leave this
session will practical and applicable tools
/ concepts to use immediately.
The Six Habits:
o How (and who) will I “wow” today?
o Identify customer preferences
o Give teammates recognition
o Be an ambassador
o Develop personal service standards
o Own complaints