Photo by Richard Hurd
Chamber Events Calendar
Grow your network effect
Chance, opportunity and prosperity favor the connected. Through our events, programs and resources, the Chamber is providing value to our members as a connector to ideas, people and business.
Leading a 5 Star Service Team
Name:
Leading a 5 Star Service Team
Date:
July 19, 2012
Time:
1:00 PM - 4:30 PM CDT
Event Description:
This half-day session will review the leadership skills and competencies
needed to lead a top caliber team. Special emphasis will be placed on
proven techniques and processes used by highly effective leaders
worldwide.
Learning Topics:
o How to build a team of highly engaged employees
o 11 Non-negotiables of 5-star leaders
o 3 Organization-wide processes to sustain a 5-star service culture
o Communicating the purpose of each person’s role
Facilitated by Dr. Bryan K. Williams, a consultant, trainer and author focusing on
the areas of service excellence & organizational effectiveness. Bryan
previously worked with the world-renowned Ritz-Carlton Hotel
Company as the Global Corporate Director of Training and
Organizational Effectiveness. Over the last few years, Bryan has
worked with over 100 organizations in industries ranging from Health
Care to Real Estate to Luxury Hotels and Restaurants. His passion is
“to serve others so they may better serve the world.”
needed to lead a top caliber team. Special emphasis will be placed on
proven techniques and processes used by highly effective leaders
worldwide.
Learning Topics:
o How to build a team of highly engaged employees
o 11 Non-negotiables of 5-star leaders
o 3 Organization-wide processes to sustain a 5-star service culture
o Communicating the purpose of each person’s role
Facilitated by Dr. Bryan K. Williams, a consultant, trainer and author focusing on
the areas of service excellence & organizational effectiveness. Bryan
previously worked with the world-renowned Ritz-Carlton Hotel
Company as the Global Corporate Director of Training and
Organizational Effectiveness. Over the last few years, Bryan has
worked with over 100 organizations in industries ranging from Health
Care to Real Estate to Luxury Hotels and Restaurants. His passion is
“to serve others so they may better serve the world.”