Difficult personalities and disruptive behaviors can destroy a work environment. Yet, these difficult behaviors may trigger protections under the American Disabilities Act if caused by a legitimate psychiatric disability.  Threats of workplace violence require prompt action; yet action without enough foundation has generated five million dollar verdicts against employers.  This program addresses the legal standards and practical concepts involved and pointers for dealing with these issues.  Learn how to assess and manage greater than usual communication problems, discern disruptive behavior, threats of violence, and understand the laws or rules that need to guide your management actions.