In the fast-paced world of business, there is a constant need to make decisions quickly and often. Taking the right course of action in the face of any challenge or improving the level of quality we provide to our customers requires the development of a core set of skills. This program introduces models for problem solving and decision-making (PSDM) that enable participants to identify their best course of action. This seminar involves participants in identifying and tackling real challenges that they face in their team, work group, department, or organization.Each participant will receive a copy of the PSDM Toolkit – a comprehensive workbook that offers tips in how to use more than a dozen powerful tools that will enable more effective problem solving and decision making.By the end of the day, those attending this seminar will leave with a renewed confidence in their PSDM abilities and a new set of tools for tackling the daily business challenges that they face.